How To Improve Your Internal Communication Performance …

Law firms have a lot going on. Between meeting with clients, working on larger cases as a team, and the general office politics that must take place, communication is absolutely critical. When you’re able to improve your internal communication, you’re able to improve your firm’s performance as a whole.

Technology should be brought into the equation in order to help with improving your internal communication. This will allow you to eliminate the paper trail that may be slowing down some of your productivity. Additionally, you can benefit from cloud computing and a significant amount of mobility.

Manage Client Relationships

Consider how you’re managing client relationships right now – and more importantly, sharing client details. If you’re depending too heavily on a paper trail still, you run the risk of details being lost. You should have a database that holds all of your clients. This also allows you to share that information with others on your team.

Improve HR Relations

Human resources may need to be the ones communicating the most. This includes information regarding training sessions, insurance options, as well as any disciplinary action taken in the office. You can’t rely solely on paper memorandums any longer, which is why document control should be in effect, particularly as it pertains to policies and procedures.

Allow for Flexibility

There may not be a reason for everyone to work from within the office at all times. If there are no meetings or client meetings, a lawyer or paralegal may feel more comfortable working remotely. If someone chooses to work from a café or even from home, they shouldn’t be out of the loop in terms of office communications. They should be able to access the same amount of information and communication as everyone else.

In order to allow for flexibility, you need to be able to communicate electronically. This means introducing dashboards into the workplace for employees to see what’s going on in real-time. Additionally, if you need to send out a message, it can be received in real-time, regardless of where someone might be.